Close Preview Window At TCS we believe that the service we provide to you, our customers, should meet or exceed your expectations.  In order to help us with this endeavor, please take a moment to fill out this survey.  The information that you provide will not be sold to any third parties.  This is strictly for internal use so that we can better serve you.   Please take the time to give us your honest opinion and rank us on our performance with 1 being "least satisfied" and 5 being "most satisfied."  In appreciation for your time you will receive $25.00 off your next invoice. *Company *First Name *Last Name *Email Address YOUR NEW SYSTEM: Although you have had this system for only a short time, please indicate your impressions about each of the following: Satisfaction with overall system quality 1 2 3 4 5 Ease of use 1 2 3 4 5 Flexibility of your system 1 2 3 4 5 System quality 1 2 3 4 5 PURCHASING EXPERIENCE: Thinking about your experience with our sales person, how satisfied were you with each of the following: Professionalism of the sales person 1 2 3 4 5 Promptness in responding to questions/concerns 1 2 3 4 5 Sales perons(s) understanding of your communication needs 1 2 3 4 5 Explanation of features, growth, capabilities, warranty, etc. 1 2 3 4 5 Explanation of proposal 1 2 3 4 5 Quality of system demonstration (if applicable) 1 2 3 4 5 Additional comments about your purchasing experience: IMPLEMENTATION EXPERIENCE: Thinking about your experience wtih our customer service representative during the implementation process, how satisfied were you with each of the following: Your overall experience in the initial meetings with customer service rep 1 2 3 4 5 Sincerity of customer service rep 1 2 3 4 5 Customer service rep's understanding of your communication needs 1 2 3 4 5 Was the customer service rep knowledgeable about the equipment you purchased 1 2 3 4 5 Promptness in responding to your questions/concerns 1 2 3 4 5 Explanation of features, programming, options, etc. 1 2 3 4 5 Additional comments regarding your implementation experience: INSTALLATION EXPERIENCE: Thinking about your experience with our installation technicians, how satisfied are you with each of the following: Installation completed within a reasonable amount of time 1 2 3 4 5 Your installation experience overall 1 2 3 4 5 Installation technician(s) were courteous and sincere 1 2 3 4 5 Installation work site was left neat and clean by technicians 1 2 3 4 5 Additional comments regarding your installation experience: TRAINING EXPERIENCE: Thinking about your training experience, how satisfied were you with the following: Your training experience overall 1 2 3 4 5 Trainer's preparation in responding to questions 1 2 3 4 5 Usefulness of information during training 1 2 3 4 5 Explanation of system's features, procedures, etc. 1 2 3 4 5 Additional comments regarding your training experience: BILLING EXPERIENCE: Thinking of your experience with our accounting department, how satisfied were you with each of the following: Courtesy and sincerity of our accounting staff 1 2 3 4 5 Ease of reading and understanding the invoices 1 2 3 4 5 Overall satisfaction level 1 2 3 4 5 Additional comment regarding your accounting experience: Would you be willing to act as a reference for TCS? N/A Yes No *Required Fields