by Cristy Herron | Feb 18, 2020 | Cloud, Contact Center
When you think about the experience that your customers have when they call your business, how do you feel? Are they sitting on hold for too long? Are they hanging up before their call is answered? Are they being transferred from person to person to person in order to...
by Cristy Herron | Feb 13, 2020 | Cloud, VOIP
Have you ever hopped onto the computer or wifi to log into your favorite website only to discover your internet service isn’t working? It can be a little frustrating if you don’t know whether your device is just having issues, or if there’s a bigger...
by Cristy Herron | Feb 10, 2020 | Cloud, Contact Center
We’ve talked in depth about contact centers before, but how do you know if you’re really in need of one? Many companies have the need but don’t even realize it. Are you one of them? Check out this infographic and see if any of it sounds familiar to...
by Cristy Herron | Feb 5, 2020 | Cloud, everblu, Mitel, Unified Messaging, VOIP
What do you know about Kari’s Law? Ever heard of it? Why is it important to you? What is it? In a nutshell: Karli’s law is an emergency notification law. It requires that all organizations with multi-line telephone systems provide certain aspects of 9-1-1...
