TCS Blog

Archive for the ‘Call Reporting’ Category


Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)

Why TCS?

July 24th, 2017


In the world of business communications, there are so many options. With a simple Google search, you’ll find several companies nationwide who offer seemingly great prices on phones. As a business owner, we know it can be tempting to go with one of “those guys.”
When your phone system is down, you’ll do whatever it takes to fix the problem—fast.
Unfortunately, when you  (More…)

Simplifying Communications

April 26th, 2016

The age old question every business owner has asked at one point or another: Callers to my business are waiting too long or are hanging up before we can answer the call. Why can’t the telephone be programmed to fix this problem?
We hear this complaint frequently, but sometimes the solution is not only in the telephone system.
A telephone system is a fairly simple tool. When a customer dials a number to call your business, that simple action drives us to  (More…)