by Cristy Herron | Nov 9, 2020 | Call Reporting, Cloud, Contact Center, everblu, Mitel, Unified Messaging, VOIP
When you think of the cloud what do you think about? When was the first time you heard the expression “in the cloud?” For me, it was in regards to photo storage. I remember my first thought being “why would I want to store my photos in the cloud?” It was such an...
by Cristy Herron | Sep 3, 2019 | Call Reporting, Cloud, Contact Center, Mitel
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the...
by Cristy Herron | Jul 24, 2017 | Call Reporting, Cloud, everblu, Mitel, MOOD, Retail, Unified Messaging, VOIP
In the world of business communications, there are so many options. With a simple Google search, you’ll find several companies nationwide who offer seemingly great prices on phones. As a business owner, we know it can be tempting to go with one of “those guys.” When...
by Cristy Herron | Apr 26, 2016 | Call Reporting
The age old question every business owner has asked at one point or another: Callers to my business are waiting too long or are hanging up before we can answer the call. Why can’t the telephone be programmed to fix this problem? We hear this complaint frequently, but...