TCS Blog

Archive for the ‘Cloud’ Category


If It “Ain’t” Broke…

September 10th, 2019

Do you remember the good ol’ days of the landline? Telephone calls over copper wire.
What could be better? Right?
It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works. Why move away from something that still works?
The two major carriers for landlines in the US are AT&T and Verizon. Both of these companies are pushing to move everything off landlines by 2020. The reasoning  (More…)

Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)

10 Reasons Flex Is For You

July 29th, 2019

MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice for your enterprise business.
 
Security:
Communications are hosted in secure, tier 4 data centers with advanced security measures including full encryption. The Flex system is also dedicated to you and configured as an extension of your private network. Our  (More…)

Embrace The Cloud

June 10th, 2019

As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to the Cloud to decrease IT complexity and drive ROI. For some organizations, Cloud solutions can be more secure, predictable and scalable than on-premise solutions.

Hackers, cyber-terrorists, natural disasters, and man-made disasters are no match for the Cloud. When you consolidate your hardware infrastructure or become completely hardware independent with a virtual disaster recovery and business continuity solution, you can provide a seamless,  (More…)

Disaster Recovery (DR) – Are You Prepared?

June 5th, 2019

With the rising waters of the Mississippi and Missouri Rivers, Disaster Recovery has come to the forefront of our minds. It’s one of those things like life insurance that you just don’t want to talk about. It’s easy to get apathetic and feel like it’s money that could be spent on other seemingly more important things in your normal day to day business life.

We insure our homes, our cars, our health for a sense of security in our personal lives,  (More…)

Geo-Redundancy: What You Need To Know

May 31st, 2019

When it comes to Cloud Communications, how stable is your phone system during carrier issues such as cable cuts, power outages, and natural disasters?

To answer this, it’s helpful to know how the cloud works. “Cloud” is simply a word that has come to mean “I don’t have to store anything on my local PC.” We store our pictures online. We do our banking online. We do our shopping online. The history of these events are stored “on the cloud.” Or,  (More…)

FLEX Your Muscles

May 22nd, 2019

Cloud Communications have been around long enough as a standard solution for your telephone needs that most people are comfortable with the concept. There are still stragglers who cling tightly to their traditional systems, but for the most part… people are embracing the Cloud. It is the wave of the future after all, right?

TCS has been a Mitel partner since the late 80s and have embraced the different flavors of their Cloud portfolio. The options for small to medium sized  (More…)

The Future Is Here. Are You?

January 21st, 2019

The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost-effective. With Cloud services, you can experience explosive growth through proven business models and cloud service platforms that allow companies like yours to utilize high-value software and services like SIP Trunking, Unified  (More…)

SD-WAN: What Is It & How Can It Benefit My Business

January 14th, 2019

What is SD-WAN?
SD-WAN is a solution designed to optimize voice data traffic. Its primary function is to shape bandwidth and intelligently route traffic in order to ensure the highest voice quality. Secondarily, it works to prioritize your most important data traffic based on your policies and create special routing for your most used cloud-based services (e.g. Office 365, Salesforce.com).
Who is SD-WAN for?
An SD-WAN solution is for organizations with remote workers, multiple locations/branches, or workflows that require employees to rely on  (More…)

Top 4 Reasons 4 Cloud

January 9th, 2019

Man looking at his cell phone.
Do you take business calls on your cell phone? Of course you do! Do your employees or sales force work remotely, from home or the road at least some of the time? Most likely. A recent study by web conferencing software company, PGi, indicates that globally, 79% of office employees work remotely at least one day  (More…)