TCS Blog

Archive for the ‘Cloud’ Category


And The Survey Says…

February 18th, 2020

When you think about the experience that your customers have when they call your business, how do you feel?
Are they sitting on hold for too long?
Are they hanging up before their call is answered?
Are they being transferred from person to person to person in order to get a resolution to their problem?
What are their pain points?
Customer Service Pain Points!
One of the largest problems businesses face (and one of the most important) is how to address this very thing.
U.S. Consumer  (More…)

Down Detector

February 13th, 2020

Have you ever hopped onto the computer or wifi to log into your favorite website only to discover your internet service isn’t working?
It can be a little frustrating if you don’t know whether your device is just having issues, or if there’s a bigger problem.
As your cloud expert, we are concerned about internet outages as well. Cloud systems rely on a good connection to function properly and when the internet goes down it feels like your business will screech to  (More…)

Is A Contact Center Hiding Within Your Business?

February 10th, 2020

We’ve talked in depth about contact centers before, but how do you know if you’re really in need of one? Many companies have the need but don’t even realize it. Are you one of them?
Check out this infographic and see if any of it sounds familiar to you.

 
If this sounds familiar, let us know.
More…)

Kari’s Law & What You Need To Know

February 5th, 2020

What do you know about Kari’s Law?
Ever heard of it?
Why is it important to you?
 
What is it?
In a nutshell: Karli’s law is an emergency notification law. It requires that all organizations with multi-line telephone systems provide certain aspects of 9-1-1 dialing.

The ability to dial 9-1-1 without having to dial the normal outgoing digit that most PBXs require.
A direct route to emergency dispatch.
Notification somewhere within your organization that a staff member has dialed 9-1-1.

 
More specifically: (from Section 2 of the law)  (More…)

7 Business Dynamics Ideal for Cloud Communications

January 27th, 2020

Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to consider the cloud. Step back and take a fresh look at the forces affecting your business. Check out the list below to see if any of these common dynamics might be driving you to the cloud:
 
1. Rapid Growth
Businesses expanding at warp speed  (More…)

If It “Ain’t” Broke…

September 10th, 2019

Do you remember the good ol’ days of the landline? Telephone calls over copper wire.
What could be better? Right?
It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works. Why move away from something that still works?
The two major carriers for landlines in the US are AT&T and Verizon. Both of these companies are pushing to move everything off landlines by 2020. The reasoning  (More…)

Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)