by Cristy Herron | Jan 27, 2020 | Cloud, Contact Center, everblu, Mitel
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to...
by Cristy Herron | Sep 10, 2019 | Cloud, VOIP
Do you remember the good ol’ days of the landline? Telephone calls over copper wire. What could be better? Right? It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works....
by Cristy Herron | Sep 3, 2019 | Call Reporting, Cloud, Contact Center, Mitel
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the...
by Cristy Herron | Jul 29, 2019 | Cloud, Mitel
MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice...
by Cristy Herron | Jun 10, 2019 | Cloud, everblu, Mitel, VOIP
As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to Cloud to decrease IT complexity and drive ROI. For some organizations, these solutions can be more secure, predictable and scalable...
by Cristy Herron | Jun 5, 2019 | Cloud, VOIP
With the rising waters of the Mississippi and Missouri Rivers, Disaster Recovery has come to the forefront of our minds. It’s one of those things like life insurance that you just don’t want to talk about. It’s easy to get apathetic and feel like it’s money that could...