by Cristy Herron | May 20, 2021 | Cloud, Contact Center, everblu, Managed Services, Remote Working
If you’re really looking for a cloud system that meets the needs of modern business communication & collaboration with highly reliable, feature rich, competitive cloud communications solutions, look no further. We’ve got everything you could possibly need. Hosted...
by Cristy Herron | Nov 9, 2020 | Call Reporting, Cloud, Contact Center, everblu, Mitel, Unified Messaging, VOIP
When you think of the cloud what do you think about? When was the first time you heard the expression “in the cloud?” For me, it was in regards to photo storage. I remember my first thought being “why would I want to store my photos in the cloud?” It was such an...
by Cristy Herron | Feb 18, 2020 | Cloud, Contact Center
When you think about the experience that your customers have when they call your business, how do you feel? Are they sitting on hold for too long? Are they hanging up before their call is answered? Are they being transferred from person to person to person in order to...
by Cristy Herron | Feb 10, 2020 | Cloud, Contact Center
We’ve talked in depth about contact centers before, but how do you know if you’re really in need of one? Many companies have the need but don’t even realize it. Are you one of them? Check out this infographic and see if any of it sounds familiar to...
by Cristy Herron | Jan 27, 2020 | Cloud, Contact Center, everblu, Mitel
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to...
by Cristy Herron | Sep 3, 2019 | Call Reporting, Cloud, Contact Center, Mitel
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the...