by Cristy Herron | Nov 9, 2020 | Call Reporting, Cloud, Contact Center, everblu, Mitel, Unified Messaging, VOIP
When you think of the cloud what do you think about? When was the first time you heard the expression “in the cloud?” For me, it was in regards to photo storage. I remember my first thought being “why would I want to store my photos in the cloud?” It was such an...
by Cristy Herron | Feb 5, 2020 | Cloud, everblu, Mitel, Unified Messaging, VOIP
What do you know about Kari’s Law? Ever heard of it? Why is it important to you? What is it? In a nutshell: Karli’s law is an emergency notification law. It requires that all organizations with multi-line telephone systems provide certain aspects of 9-1-1...
by Cristy Herron | Jan 27, 2020 | Cloud, Contact Center, everblu, Mitel
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to...
by Cristy Herron | Sep 3, 2019 | Call Reporting, Cloud, Contact Center, Mitel
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the...
by Cristy Herron | Jul 29, 2019 | Cloud, Mitel
MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice...
by Cristy Herron | Jun 10, 2019 | Cloud, everblu, Mitel, VOIP
As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to Cloud to decrease IT complexity and drive ROI. For some organizations, these solutions can be more secure, predictable and scalable...