TCS Blog

Archive for the ‘Mitel’ Category


Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)

10 Reasons Flex Is For You

July 29th, 2019

MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice for your enterprise business.
 
Security:
Communications are hosted in secure, tier 4 data centers with advanced security measures including full encryption. The Flex system is also dedicated to you and configured as an extension of your private network. Our  (More…)

Embrace The Cloud

June 10th, 2019

As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to the Cloud to decrease IT complexity and drive ROI. For some organizations, Cloud solutions can be more secure, predictable and scalable than on-premise solutions.

Hackers, cyber-terrorists, natural disasters, and man-made disasters are no match for the Cloud. When you consolidate your hardware infrastructure or become completely hardware independent with a virtual disaster recovery and business continuity solution, you can provide a seamless,  (More…)

Geo-Redundancy: What You Need To Know

May 31st, 2019

When it comes to Cloud Communications, how stable is your phone system during carrier issues such as cable cuts, power outages, and natural disasters?

To answer this, it’s helpful to know how the cloud works. “Cloud” is simply a word that has come to mean “I don’t have to store anything on my local PC.” We store our pictures online. We do our banking online. We do our shopping online. The history of these events are stored “on the cloud.” Or,  (More…)

FLEX Your Muscles

May 22nd, 2019

Cloud Communications have been around long enough as a standard solution for your telephone needs that most people are comfortable with the concept. There are still stragglers who cling tightly to their traditional systems, but for the most part… people are embracing the Cloud. It is the wave of the future after all, right?

TCS has been a Mitel partner since the late 80s and have
embraced the different flavors of their Cloud portfolio. The options for small
to medium sized businesses have  (More…)

Wanna Chat?

May 15th, 2019

In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute! Gone are the days of accepting that you’ll sit on hold for any length of time to get a problem resolved.

What does this mean in the world of technology?

Previously, you called our office to  (More…)

The Future Is Here. Are You?

January 21st, 2019

The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost-effective. With Cloud services, you can experience explosive growth through proven business models and cloud service platforms that allow companies like yours to utilize high-value software and services like SIP Trunking, Unified  (More…)

Why TCS?

July 24th, 2017


In the world of business communications, there are so many options. With a simple Google search, you’ll find several companies nationwide who offer seemingly great prices on phones. As a business owner, we know it can be tempting to go with one of “those guys.”
When your phone system is down, you’ll do whatever it takes to fix the problem—fast.
Unfortunately, when you  (More…)

Knocking Down Device Barriers: Freedom to Collaborate

February 22nd, 2016

Gartner has predicted the life expectancy of BYOD to fall to the wayside by 2016. Despite this grim outlook, the fact is that organisations still need to prioritise the management of their daily operations and keep their employees communicating and collaborating as effectively and seamlessly as possible.
 
At Mitel, our position is simple. Whether you’re an organisation that has a BYOD policy in place, or if you have decided to supply employees with company-preferred communication devices, to enable employees to work and collaborate more  (More…)

Two Things Retailers Gain From Their Business Phone

February 9th, 2016

Contrary to popular belief, retail is not all about sales—it’s also about communication. We’ve all had horrible retail customer experiences; they drive us out of the store, convince us to hang up the phone and may even motivate us to share our gripes with friends and family. Needless to say, we’re likely all a part of the 90 percent of consumers who trust peer recommendations over standard advertisements.
 
So, how can an advanced business phone system help? By targeting customer loyalty and retention  (More…)