TCS Blog

Archive for the ‘Mitel’ Category


Kari’s Law & What You Need To Know

February 5th, 2020

What do you know about Kari’s Law?
Ever heard of it?
Why is it important to you?
 
What is it?
In a nutshell: Karli’s law is an emergency notification law. It requires that all organizations with multi-line telephone systems provide certain aspects of 9-1-1 dialing.

The ability to dial 9-1-1 without having to dial the normal outgoing digit that most PBXs require.
A direct route to emergency dispatch.
Notification somewhere within your organization that a staff member has dialed 9-1-1.

 
More specifically: (from Section 2 of the law)  (More…)

7 Business Dynamics Ideal for Cloud Communications

January 27th, 2020

Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to consider the cloud. Step back and take a fresh look at the forces affecting your business. Check out the list below to see if any of these common dynamics might be driving you to the cloud:
 
1. Rapid Growth
Businesses expanding at warp speed  (More…)

Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)

10 Reasons Flex Is For You

July 29th, 2019

MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice for your enterprise business.
 
Security:
Communications are hosted in secure, tier 4 data centers with advanced security measures including full encryption. The Flex system is also dedicated to you and configured as an extension of your private network. Our  (More…)

Embrace The Cloud

June 10th, 2019

As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to Cloud to decrease IT complexity and drive ROI. For some organizations, these solutions can be more secure, predictable and scalable than on-premise solutions.

Hackers, cyber-terrorists, natural disasters, and man-made disasters are no match for Cloud. When you consolidate your hardware infrastructure or become completely hardware independent with a virtual disaster recovery and business continuity solution, you can provide a seamless, secure, redundant  (More…)

Geo-Redundancy: What You Need To Know

May 31st, 2019

When it comes to Cloud Communications, how stable is your phone system during carrier issues such as cable cuts, power outages, and natural disasters?

To answer this, it’s helpful to know how the cloud works. “Cloud” is simply a word that has come to mean “I don’t have to store anything on my local PC.” We store our pictures online. We do our banking online. We do our shopping online. The history of these events are stored “on the cloud.” Or,  (More…)

FLEX Your Cloud Muscle with MiCloud Flex for Enterprise

May 22nd, 2019

Cloud Communications have been around long enough as a standard solution for your telephone needs that most people are comfortable with the concept. There are still stragglers who cling tightly to their traditional systems, but for the most part… people, including Enterprise customers, are embracing the Cloud. It is the wave of the future after all, right?

TCS has been a Mitel partner since the late 80s and have embraced the different flavors of their Cloud portfolio. The options for small  (More…)

Wanna Chat?

May 15th, 2019

In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute! Gone are the days of accepting that you’ll sit on hold for any length of time to get a problem resolved.

What does this mean in the world of technology?

Previously, you called our office to report  (More…)

The Future Is Here. Are You Using Cloud Services?

January 21st, 2019

The Future is Cloud Services
The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost-effective. With Cloud services, you can experience explosive growth through proven business models and cloud service platforms that allow companies like yours to utilize high-value software and services  (More…)

Why TCS for Business Communications?

July 24th, 2017

TCS for Business Communications | Jefferson City MO
In the world of business communications, there are so many options. With a simple Google search, you’ll find several companies nationwide who offer seemingly great prices on phones. As a business owner, we know it can be tempting to go with one of “those guys.”
When your phone system is down, you’ll do whatever it  (More…)