TCS Blog

Posts Tagged ‘call categorizing’


Two Things Retailers Gain From Their Business Phone

February 9th, 2016

Contrary to popular belief, retail is not all about sales—it’s also about communication. We’ve all had horrible retail customer experiences; they drive us out of the store, convince us to hang up the phone and may even motivate us to share our gripes with friends and family. Needless to say, we’re likely all a part of the 90 percent of consumers who trust peer recommendations over standard advertisements.
 
So, how can an advanced business phone system help? By targeting customer loyalty and retention  (More…)