by Cristy Herron | Feb 18, 2020 | Cloud, Contact Center
When you think about the experience that your customers have when they call your business, how do you feel? Are they sitting on hold for too long? Are they hanging up before their call is answered? Are they being transferred from person to person to person in order to...
by Cristy Herron | Feb 10, 2020 | Cloud, Contact Center
We’ve talked in depth about contact centers before, but how do you know if you’re really in need of one? Many companies have the need but don’t even realize it. Are you one of them? Check out this infographic and see if any of it sounds familiar to...
by Cristy Herron | May 15, 2019 | Mitel
In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute!...
