Customized Protection and Expert Support

You want worry-free, always-on reliability when it comes to your business phone system.

You’ll find it with TCS Complete.

TCS Complete maximizes your business phone investment by protecting your device hardware and ensuring your software is always up-to-date.

Because, just like your favorite app, your business phone needs updating too.

TCS Complete offers customizable options for any business that include these core benefits:

Device Management

Company-wide service to ensure you’re always-on and running smoothly.1

Priority Scheduling

You'll be first on our list when support is needed.

Device Replacement

Faster service to minimize communication downtime.

Peace of Mind

In knowing you'll avoid unexpected costs and repairs.

Training

Support to unlock all of your business phone system has to offer.

Easy Access

Unlimited and advanced technical support.

Every system that TCS installs comes with one-year of software assurance and up to 90 days of complimentary technical support.

Software Assurance

Software assurance keeps your system up-to-date with the latest features and security enhancements.

And it gives our technicians access to make software upgrades and provide technical support.

Software Updates

Access to software updates via Manufacturers Software Assurance & Support program, plus One(1) free telephony software upgrade a year.2

Customized User Manuals

Customized User Guides provided via email for quick reference.

TCS Customer Portal

Access to Customer Portal at calltcs.com to track open service orders, past and present invoices, and other important account information.

Complete Coverage During Business Hours

Secure the benefits of software assurance with the enhanced security of priority scheduling and FREE parts and labor.

Also includes one free annual software upgrade.

Telephone Support

Telephone support for system performance inquiries and/or remote troubleshooting. Telephone and email support is available during normal business hours.3

Emergency Service

Four (4) hour or less response time after notification of a major outage without incurring additional charges.4

Priority Scheduling

Priority scheduling is given to systems covered by TCS Complete 24x7 and 8x5.5

Replacement Parts

Includes part replacement, refurbish, and/or exchange as deemed necessary by TCS. Exchanged parts removed from systems become the property of TCS.6

Labor

All required service, repair, and maintenance on the system is included at no additional charge.

Complete Coverage On-Call 24/7

Around the clock care with the added security of always-up-to-date software, priority scheduling, FREE parts and labor and after hours dispatch at no additional charge.

Also includes one free annual software upgrade.

One Annual System Inspection

TCS Compete 24 x 7 customers receive the added benefit of one annual system inspection.

Labor

Includes labor to preform minor, remote moves, adds and changes.7

Access to After-Hours Dispatch

Customer will have access to TCS after-hours service dispatch without incurring additional after hours labor charges.5