TCS Blog

The Future Is Here. Are You?

January 21st, 2019

The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost-effective. With Cloud services, you can experience explosive growth through proven business models and cloud service platforms that allow companies like yours to utilize high-value software and services like SIP Trunking, Unified Communications, and much more.

 

Easy to use. Feature rich. Future-proof.

That’s what you get from TCS right out of the box. Easily accessible via any modern web browser or mobile device, feature rich Cloud platforms help to improve your communications, streamline your business processes, and facilitate your growth and success.

As your needs grow and change over time, so do our features and capabilities. Endlessly scalable, flexible, and reliable, our Cloud communications platform is truly future-proof so you can focus on your business and know that your communications solution will always remain relevant and competitive.

 

SIP Trunking.

Already have an On-Premise system and think the Cloud isn’t for you? We offer SIP Trunking (connecting your premise based phone system via a broadband connection) solutions for any sized-business—whether you’re a small business looking for the flexibility and cost savings of VoIP, or a mid-sized business looking for business continuity, disaster recovery, and unlimited or metered calling plans. We help you save up to 40% over traditional telephone line services. There’s no need to replace your new premise based system. Simply switch over to SIP trunking and experience the cost savings of a Cloud service.

 

Unified Communications.

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value Cloud communication service.

  • Cloud Communications: Virtually limitless configuration possibilities to configure how you setup your solution to make and take calls.
  • Operator Console: Helps enable your small to mid-sized business maintain complete visibility and transparency across the enterprise, and use “view extension” presence, click to dial, manage call control, monitor and manage call center features (queues, Agents, callers), manage conference bridges, and much more—all through a standard web interface.
  • Scalability: With the constant change in technology, scalability is huge in today’s business world and with UC, your services can be provided on a per-customer basis, cutting down unnecessary costs.
  • Disaster Recovery: Your business can rest easy in a local service emergency with the use of hosted UC, where your data can be backed-up, managed, and ready for rapid recovery.

 

Application Integration.

Do you utilize applications like Microsoft Outlook, Salesforce.com, or a 3rd party web application? We’ve created several very useful plugins and applications to help you with key features like click-to-dial, screen pops, call logging, and presence. The Operator console leverages our API, and delivers all this and live visibility into your account for call control, call parking, visual voicemails and other third-party applications. Additional API features and integrations are also on their way.

 

Configuration Flexibility.

Our reliable, feature-rich hosted phone services adjust as you need them to. We make it easy for our customers to deploy the communication apps and solutions that your business needs, creating an in-office experience right at your fingertips, wherever you are on whichever device you choose. Commonly used features include: full call center capabilities, listen live, find me follow me and more.

 

Mobility Mastered.

Mobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features—from cloud extensions, find-me follow-me, group and simultaneous ring, and voicemail to email, mobile app, plus much more. All designed to help you conduct business anywhere through any device.

 

Business Continuity.

Virtually eliminate business downtime should your local area network (LAN) or wide area network (WAN) communications network go down. Your communications solution is still running in our cloud environment, so your customers, vendors, and employee calls can keep flowing. A good disaster recovery plan will help your business in good times and bad. With our solution, a good business continuity plan is extremely cost effective, and readily available based on your individual business needs.

 

Customer Tested.

Our products and services are customer tested, and approved—we’ve enabled countless businesses to improve their communication channels easily and effectively and to transform their business into a competitive powerhouse. With a full range of front and back-office features, you can rest easy knowing your business is taken care of now, and for the future. But don’t take our word for it.

Ask Rachel:

“TCS has been exceptional to work with and the customer service is outstanding! We had an outdated phone system and did some shopping for VoIP service and they are the best in price, service and technology. I can enthusiastically say switching from traditional phone service to VoIP with TCS was the best decision!

Thank you TCS team for making the transition flawless and having world class customer service! We LOVE our new system!”

                                                                                                                                         ~Rachel Neal, Office Manager – The Colonies Dental

Are you ready?

A simple click of a button can get you on your way to experiencing reliability in your business communications.

Get set!

And….

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