In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute! Gone are the days of accepting that you’ll sit on hold for any length of time to get a problem resolved.
What does this mean in the world of technology?
Previously, you called our office to report a problem. You may or may not have had to wait on hold for a hot second before you could talk to a real person. Then you had to explain your problem to that person. The person would enter a call and assign a tech to address your issues. TCS has always taken great pride in our quick responses to your service needs, but even with our attention to our customers, the process took time.
But now? Oh, my friends, times are different.
Now we have CHAT!
All you have to do is go to our website (calltcs.com), scroll down, and click the “chat” link at the bottom of the page. You’ll be able to chat with one of our techs within a matter of moments. You’ll even see the approximate wait time for a tech to jump on the chat.
You don’t get much more customer friendly than that!
Today, it’s all about the CHAT!