by Cristy Herron | Sep 10, 2019 | Cloud, VOIP
Do you remember the good ol’ days of the landline? Telephone calls over copper wire. What could be better? Right? It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works....
by Cristy Herron | Sep 3, 2019 | Call Reporting, Cloud, Contact Center, Mitel
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the...