TCS Blog

Archive for September, 2019


If It “Ain’t” Broke…

September 10th, 2019

Do you remember the good ol’ days of the landline? Telephone calls over copper wire.
What could be better? Right?
It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works. Why move away from something that still works?
The two major carriers for landlines in the US are AT&T and Verizon. Both of these companies are pushing to move everything off landlines by 2020. The reasoning  (More…)

Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)