April 6th, 2016
February 22nd, 2016
Spring is right around the corner and what better way to spread the fever than with your Voice services.
Most of us are still coming out of the “winter funk” and do not realize that now is the time to reach out to your “cabin fevered” customers. As the snow melts and the temperatures warm, your clients are ready to make appointments (More…)
February 22nd, 2016
Gartner has predicted the life expectancy of BYOD to fall to the wayside by 2016. Despite this grim outlook, the fact is that organisations still need to prioritise the management of their daily operations and keep their employees communicating and collaborating as effectively and seamlessly as possible.
At Mitel, our position is simple. Whether you’re an organisation that has a BYOD policy in place, or if you have decided to supply employees with company-preferred communication devices, to enable employees to work and collaborate more (More…)
February 9th, 2016
For many, the cloud is still a mystery. In fact, there’s so much complexity surrounding it that, for a wary IT manager, things can easily become foggy. Do a Google search right now on “cloud computing,” and you’ll find thousands of varying results—some nice and others not so much. So, how can IT teams dig deep to discover the truths of the cloud? Two words: the numbers.
It may seem that not a day goes by that a skeptical IT manager (More…)
September 18th, 2015
Contrary to popular belief, retail is not all about sales—it’s also about communication. We’ve all had horrible retail customer experiences; they drive us out of the store, convince us to hang up the phone and may even motivate us to share our gripes with friends and family. Needless to say, we’re likely all a part of the 90 percent of consumers who trust peer recommendations over standard advertisements.
So, how can an advanced business phone system help? By targeting customer loyalty and retention (More…)
August 11th, 2015
Centralised VoIP architectures make it possible today to imagine Cloud-based telephony with central infrastructure hosted and managed by a vendor or an outsourcer at one end and business sites equipped with little more than telephone sets at the other end.
This trend is in line with broader trends to outsource IT services and also the acceptance that land-line telephone services are no longer (More…)
June 16th, 2015
In communications Cloud is a fashionable buzzword with a vision that is sometimes not clearly understood. However information and telecommunications “as a service” can provide important and real benefits for businesses. For simplicity we can nonetheless retain the term ‘Cloud’.
All technologies now exist in the Cloud versions including telephone systems, which have just undergone an IP revolution and (More…)
As usual, the world of Digital Signage is moving fast for small business owners. At TCS and Mood, the best way to see what’s hot and what’s coming is to listen to our clients. Here are some recent small business trends we can share from the first half of 2013 (before it’s even half over), based on what small business owners are asking for . . . .
Custom Content Templates
Small business owners typically don’t have the time or resources to (More…)